See what they say about us.
Testimonials
See what the customers in Houston say!
Client's testimonials
See why they Choose Us.
We get ton of questions daily but the most asked question is why do they choose us. Here, the people explain why, not us.
At Moving & Delivery Services, We believe in making things right with our clients.
Short example...
Jacob, a recent client, contacted us to help him move from his apartment in downtown Houston to his new home in the suburbs. The move went smoothly; our team of experienced movers carefully packed, transported, and unloaded his belongings with the professionalism and efficiency we've built our reputation on.
However, a few weeks after the move, Jacob reached out to us with an unexpected issue. He discovered that one of his televisions had a crack on the screen. Jacob was understandably upset and explained that he hadn't noticed the damage until he had settled into his new home and set up his entertainment system. Given that it had been two weeks since the move, we understood the complexity of the situation. Anything could have happened to the TV in that time frame.
Despite the uncertainty and the time that had passed, we knew that customer satisfaction is the cornerstone of our business. We believe in taking care of our clients, no matter the circumstances. Without hesitation, we assured Jacob that we would make things right.
After discussing the situation internally, we decided to offer Jacob a full refund for the television. We understood that maintaining trust and ensuring our clients' peace of mind is more important than any temporary loss. Our decision to refund Jacob wasn't just about rectifying a possible mistake; it was about upholding our commitment to unparalleled service and customer care.
Jacob was not only relieved but also deeply appreciative of our response. He shared his experience with his friends and family, emphasizing how we stood by our promise to take care of our clients, even when the situation was challenging.
This story is a testament to our values at Moving & Delivery Service Inc. We believe in going above and beyond to ensure our clients are satisfied. Whether it's a smooth move, handling unexpected issues, or making sure our clients feel valued and cared for, we strive to be a company that people can trust and rely on.
These Questions are asked all the time, lets get them out of the way!
What is the hourly rate and how does it work?
Our hourly rate is the cost per hour for our moving services. This rate is applied from the time the movers arrive at your location until the job is completed.
What is the minimum?
We have a minimum time requirement for our moving services, typically 2-3 hours depending on the type of move. This ensures we can provide you with efficient and effective service.
What is a trip fee?
A trip fee covers the cost of the moving crew traveling to and from your location. This fee is typically a flat rate added to your total cost.
What does arrival time mean?
Arrival time refers to the estimated time the moving crew will arrive at your location to begin the moving process. We provide a time window to account for any unexpected delays such as traffic.
What is your form of payment?
We accept various forms of payment including credit/debit cards, checks, and cash. Please confirm the available payment methods when scheduling your move.
When is the payment due?
Payment is typically due upon completion of the move. For larger moves, a deposit may be required at the time of booking.
What is the deposit and how is it applied to my move?
A deposit is a percentage of the total estimated cost of your move, paid upfront to secure your booking. This deposit is applied towards the total cost of your move.
What is your Cancellation Policy?
Cancellations made at least 24 hours before the scheduled move will receive a full refund of the deposit. Cancellations made within 24 hours may forfeit the deposit.
Can the movers take the toll way?
Yes, movers can take the toll way if it is the most efficient route. Any toll fees incurred will be added to the final bill.
How fast can the movers drive?
Movers drive at safe, legal speeds, adhering to all traffic regulations to ensure the safety of your belongings.
Can I help the movers?
While you can assist the movers, we recommend letting our professional team handle the heavy lifting to avoid any risk of injury. Your help can speed up the process, but please coordinate with the crew leader.
Can I ride in the truck with the movers?
For insurance and safety reasons, customers are not permitted to ride in the moving truck with the movers.
Do the crews disconnect and reconnect furniture and appliances?
Yes, our crews can disconnect and reconnect furniture and appliances as part of the moving service. Please inform us in advance of any specific requirements.
How long will my move take?
The duration of your move depends on several factors, including the size of your home, the amount of belongings, the distance between locations, and any additional services required.
Should I schedule packing and moving services all in one day?
It depends on the scope of your move. For smaller moves, packing and moving can be scheduled on the same day. For larger moves, we recommend scheduling packing services the day before the move to ensure everything is prepared and ready.